Cash on Delivery (COD) Policy

Thank you for shopping with us. We are pleased to offer Cash on Delivery (COD) as a payment option for your convenience. Please review the following terms and conditions carefully before selecting COD at checkout:

1. Eligibility:
   COD is available for orders within India. Some remote areas may not be eligible for COD.

2. Order Limit:
   COD is available for all orders but less than 10. Orders exceeding this limit must be prepaid via other available payment methods.

3. Verification:
   We reserve the right to verify orders before shipping. You may receive a confirmation call, SMS, or email to confirm your order.

4. Delivery Attempt:
   Our courier partner will attempt delivery at your provided address. Please ensure someone is available to receive and pay for the order.

5. Payment Terms:
   Full payment must be made in cash at the time of delivery. Please have the exact amount ready as our courier may not carry change.

6. Order Cancellation:
   Orders placed with COD can be canceled before shipment. Once shipped, cancellation is not possible.

7. Refusal of Delivery:
   Refusal to accept and pay for the COD order without valid reason may result in your account being restricted from future COD orders.

8. Returns & Refunds:
   Returns for COD orders are subject to our standard return policy. Refunds for returns will be processed via bank transfer or store credit, not cash.

By selecting COD as your payment method, you agree to abide by these terms. For any questions, please contact our customer support at support@kitchenessential.shop.

Online Payment Policy

Thank you for shopping with us! To ensure a smooth and secure checkout experience, please review our online payment policy below.

Accepted Payment Methods:
We accept the following payment options:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay / Google Pay (if applicable)

• Other secure payment gateways listed at checkout

Exclusive Discount:
Get 10% off all products when you complete your purchase using any of the online payment methods listed above. Note: discount automatically applied at checkout.

Payment Processing:
All payments are processed securely through encrypted channels. We do not store your full credit card information on our servers.

Currency:
All transactions are processed in INR . Please note that your bank may charge additional fees for international transactions if applicable.

Order Confirmation:
You will receive an order confirmation email once your payment has been successfully processed. If there is an issue with your payment, we will notify you promptly.

Failed Payments:
If your payment fails, please:

• Double-check your payment details.

• Try an alternative payment method.

• Contact your bank for further assistance.

Refunds:
Refunds, if applicable, will be issued to the original payment method within 15-30 business days of approval. Please refer to our Refund Policy for full details.

Security:
We take online security seriously. Our payment systems comply with industry standards (PCI DSS) to safeguard your data.

Need Help?
If you experience any issues during checkout, please contact us at support@kitchenessential.shop for prompt assistance.

Payment policy